Please remember that your custom is important to us and we take pride in the service and assistance that our customers expect from us.
If you have any questions, simply email sales@PawsProducts.com and our Customer Services team will be pleased to help you.

THIS WEBSITE COVERS STRICTLY BUSINESS TO BUSINESS SALES (B2B)

As such, the terms below constitute the contract you enter into with us. By ordering items on this site you are deemed to have accepted the terms laid out below since business sales are not covered by the same consumer law as sales directly to the general public.

Contact Details

Please see our dedicated contact page for all details, phone numbers etc.

UK VAT REGISTRATION: 909352223.

Payment

All items will be dispatched as soon as possible. Payment must be received within 7 days of checkout if cheque payment is being used. We accept payments via paypal cheque, bank transfer via the site. We can also take direct card payments via phone.

Cancellations

We reserve the right to cancel any order and refund the buyer in full should there be a problem with stock levels or an error on the site causing items to not display correctly. We are also not responsible for anything arising from acts, events, omissions, happenings or non happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods.

Delivery, Title and Risk

Normally orders are dispatched within 48 hours, the only exception to which is preorders which will be clearly marked with a delivery estimate. We also allow collections, just give us a call.

(1) Any time or date stated for delivery is an estimate only. Paws Products makes every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time. If Paws Products is unable to deliver the goods within 30 days of the date of the order, the Customer will be entitled to cancel the order and require any monies paid to Paws Products in respect of that order to be refunded. Products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. The seller will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
(2) Paws Products does not accept liability for shortages or damage to deliveries unless the Customer notifies Acton of the shortage or damage in writing within 48 hours of receipt of the delivery.
(3) The Customer has to accept the goods when they are ready for delivery.
(4) Delivery is deemed to take place when the goods are delivered to the Customers nominated address, whereupon the risks of loss, breakage and all damage shall pass to the Customer.
(5) Title in the goods does not pass to the Customer until payment is received in full by Paws Products. All goods and services remain the property of Paws Products until full payment is received.
(6) If the Customer cannot accept delivery, Paws Products may at its option:
(a) store and insure the goods at the Customers expense and risk or
(b) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.
(7) Damage in transit: If goods arrive in a damaged condition you must make a note on the carriers delivery consignment note and it will be your responsibility to inform us within 48 hours from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours from delivery.

In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 48 hours from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 3 days from the dispatched delivery date.

Payment

(1) Paws Products standard terms of payment are cleared funds (deemed to be cash received, payments received via paypal/bank transfer/internet banking, cleared cheque, cleared credit/debt card). This will apply except in the case of transactions where different terms are agreed.
(2) Except as may otherwise be agreed by the Seller, payments are to be made without retention and in any event the seller reserves the right to demand payment at any time.
(3) We accept a number of major credit and debit cards including Visa, Mastercard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You undertake that the credit or debit card you use to make a purchase from us is your own card or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days. Dishonored cheques will be subject to an administrative fee of £25.00 per representation/default.
(4) The purchaser shall not be entitled to deduct or set-off from any money due pursuant to the contract any claim for loss or expense alleged to have been incurred by the Purchaser by reason of any breach of failing to observe the provisions of this or any other contract by the seller (and the Purchaser expressly waives any common law rights of set-off to which it may be entitled).

Product specifications

(1) Paws Products makes every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice. In the event that Paws Products cannot supply the goods ordered by the Customer, Paws Products reserves the right to offer goods of equal or superior quality at no extra cost. If the Customer does not wish to accept the alternative goods offered he or she may cancel the order and require any money paid to Paws Products in respect of that order to be refunded.
(2) The product images supplied are for iillustrative purposes only and should not be assumed to be an actual photograph of the product and its features/functionality. Any colour or size variations will usually be mentioned. If in doubt, feel free to contact our sales team who will be more than happy to provide further product information and clarification. If you are not satisfied with the product supplied, we will be happy to accept the product back subject to our returns policy.

Trade names and Trade Marks

Trade names and marks (other than Paws Productss) are not always indications of manufacturers but may also be indicative of general use systems and machines associated with such products.

Returns

(1) Paws Products is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective, and in keeping with our commitment to providing Customers with excellent service, we offer the returns facilities set out below.
(2) All goods supplied by Paws Products are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. Subject to this, however, goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.
(3) Paws Products does not sell products on a trial basis. Occasionally we may offer goods on a "sale or return" basis but this must be pre-agreed in writing before purchase. Customers are strongly advised to check suitability and specifications of products before ordering.
(4) Subject to examination in order to verify any alleged fault, we will accept the return of defective products for a credit note or replacement, if, but only if, the goods are returned within 14 days of purchase. Furthermore, products sold on a "no returns" basis will not be accepted for credit under any circumstances (see returns policy). Products sold on a "no return" basis will clearly state so.
(a) Authorised returns must be sent to: Paws Products at the address above. (b) All returned goods must be accompanied by Paws Products original invoice
(c) Paws Products cannot accept liability for packages damaged during return transit. It is the Customers responsibility to wrap the product adequately to prevent damage.
(d) Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to maintain sufficient insurance to cover the value of the goods. The cost of postage is to be borne by the customer, unless the product is faulty in which case we pay.
(e) On receipt of the returned product, we will examine it to identify the fault you have notified to us.
(f) If following the testing process, the product is found to be in good condition without defect, we will return the product to you, and the carriage costs of this return will be your responsibility.
(g) This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturers instructions.
(h) If on cancellation, the return of any Goods which have already been delivered is necessary risk of damage in transit shall remain with the purchaser until the returned Goods are accepted by the Seller. Paws Products cannot accept liability for packages damaged during transit. It is your responsibility to wrap the product adequately to prevent damage happening.

Paws Products liability

(1) Paws Products shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. Paws Products liability in respect of all other losses shall be limited to the invoiced value of the relevant order.

(2) Nothing in this agreement shall limit Paws Products liability for death or personal injury caused by its negligence.

Health and Safety

In accordance with the Health and Safety at Work etc Act 1974 and the Consumer Protection Act 1987, Paws Products confirms that the goods it supplies as a distributor do not present a hazard to health and safety when properly used for the purpose for which they are designed and when the Customer takes reasonable and normal precautions in their use.

Force Majeure

Where, in spite of its reasonable efforts, Paws Products is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

Errors and Omissions

(1) Paws Products makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Paws Products will be entitled to rescind the contract, and Paws Products liability in that event will be limited to the return of any money the Customer has paid in respect of that order. (2) A manifest error, as the term is used in sub-paragraph (1) above, means, in relation to an incorrect price, a price quoted in error by Paws Products which is more than 10% less than the price that would have been quoted had the mistake not been made.

General

(1) If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.(2) The headings are for convenience only and shall not affect the interpretation of this Agreement. (3) These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts. (4) Paws Products may at its discretion record telephone transactions for staff training and quality control purposes. The tapes will be erased after review. (5) Paws Products reserves the right to change or amend these terms and conditions at any time and without prior notice.

JURISDICTION

(1) The contract shall in all respects be governed by and construed and interpreted in accordance with English Law and in the event of any dispute arising the same shall be subject to the jurisdiction of the English courts. (2) The purchaser shall ensure that the use to which the Goods are to be put does not contravene any local or national laws, bye-laws, regulations or planning consents for the time being in force, and will indemnify the seller against any such contraventions.

Drop Shipping (The following terms apply to website: PETDROPSHIP.COM only where orders are dropshipped to consumers)

By placing any order on PETDROPSHIP.COM you are bound by the following terms:

1. Any damages must be notified within 24 hours of delivery being made.

2. We will not enter into any discussions with your customers regarding products purchased. The contract of sale for the item is between you and your customer.

3. As a business selling to consumers, your sales will be goverened by the Distance Selling Regulations. If your customer wishes to return an item we can arrange a collection on your behalf. Returned items will be recredited minus the costs of carriage both ways.

4. Dropship products must be paid for in full before being despatched - we do not offer credit for dropship orders. We do however offer 30 days credit to qualifying businesses on our wholesale website www.PawsProducts.com

Paws Products reserves the right to change or amend these terms and conditions at any time and without prior notice.